Shipping policy

Everything below applies to orders placed on Zuvo Goods and delivered within Australia.

1. Where your parcel comes from

Orders are dispatched directly from our suppliers' warehouses, all of which are located outside Australia. We say this up front because it affects how long delivery takes — see section 3. Zuvo Goods itself is operated by Mondeaux, a company registered in the Netherlands; that is where the business is established, not where your parcel is posted from.

We ship to addresses within Australia only.

2. Handling and processing

Orders are checked and prepared within 1 to 5 business days of payment clearing. Business days are Monday to Friday and do not include public holidays. Orders placed before 2:00 pm AEST start that same business day; anything after that counts from the next one.

You will receive a confirmation email as soon as you order, and a second email with tracking once the parcel is on its way.

3. Delivery estimates

Transit takes a further 7 to 9 business days, which puts the usual total at 8 to 14 business days from the moment you order.

These are estimates based on what carriers normally achieve, not guarantees. Customs processing, weather, and peak periods around Christmas and the end of financial year can add time. If your parcel is running well past the estimate, email us and we will chase the carrier.

4. Shipping costs

Shipping is free on every order to an Australian address. The price you see on the product page is the price you pay at checkout — there is no shipping charge added at the last step.

5. Tracking

Every order ships with tracking. The tracking email arrives when the parcel leaves the warehouse; the first scan can take a couple of days to appear, which is normal and does not mean the parcel is lost.

If your tracking has not updated for ten business days, email us with your order number and we will open an enquiry with the carrier.

6. Delivery limitations

  • We deliver to street addresses in Australia. We cannot deliver to PO boxes, parcel lockers or freight-forwarding addresses.
  • Remote and island postcodes can take noticeably longer than the estimate above.
  • We cannot deliver to addresses outside Australia.
  • We cannot leave a parcel in a specified place or with a neighbour — that is between you and the carrier once the parcel is in the country.

7. Address changes and cancellations

Check your address before you pay. We can change it or cancel the order at no cost while it is still being prepared — email us as soon as you can, with your order number.

Once a parcel has been dispatched the address cannot be changed. A parcel returned to the sender because the address was wrong or nobody could take delivery can be resent at your cost, or refunded minus the shipping we actually paid.

8. Split deliveries

An order containing several items may arrive in more than one parcel, with separate tracking numbers, and the parcels may not arrive on the same day. Nothing is missing — the rest is still on its way. Contact us if a parcel has not arrived within five business days of the others.

9. Lost or damaged parcels

If tracking shows a parcel as delivered but you do not have it, check with everyone at the address and with your neighbours first, then email us within seven days. If a parcel is lost in transit or arrives damaged, we replace it or refund you in full — you do not carry that risk.

Business details

  • Registered business name: Mondeaux
  • Trading as: Zuvo Goods
  • Registered address: Torenlaan 5B, 1402 AT Bussum, Netherlands
  • Chamber of Commerce: 96593849
  • VAT: NL867675688B01
  • Email: info@zuvogoods.com
  • Phone: +31 6 17 55 02 20

Customer service
Monday to Friday: 08:00 – 18:00 CET
Saturday and Sunday: 12:00 – 17:00 CET
Email is the fastest way to reach us and we answer every message within one business day.