Payment policy
1. How you can pay
You can pay with the methods shown at checkout. Which ones appear depends on your device and your card issuer; the full list is always visible on the payment step before you confirm.
Payment is taken in full when you place the order. We do not offer accounts, instalments or cash on delivery.
2. Currency
Every price on the site is in Australian dollars and that is the amount charged to your card. If your card is issued in another currency, your bank converts it at its own rate and may add a foreign transaction fee — that fee is theirs, not ours.
3. Payment security
The whole shop runs over an encrypted connection. Card details go straight to our payment provider and are never stored on our systems; we only see whether the payment succeeded and the last four digits of the card.
Our provider is PCI DSS compliant and screens transactions for fraud.
4. Order and payment confirmation
You will get a confirmation email within a few minutes of paying. If it has not arrived, check your spam folder before contacting us — it is almost always there.
A charge that appears on your statement without a confirmation email usually means the order did not complete. Those authorisations drop off by themselves, generally within five business days. Email us if one does not.
5. When a payment fails
A declined payment is between your card and your bank; we are not told why. Check the card details, make sure the billing address matches the one your bank holds, and try again or use another method. If it keeps failing, your bank can tell you what is blocking it.
Do not place the order repeatedly — each attempt may leave a temporary authorisation on your card.
6. Payment enquiries and disputes
If you see a charge from us you do not recognise, email info@zuvogoods.com with the date and amount before you contact your bank. We can almost always identify it within a business day, and sorting it out directly is far quicker than a chargeback.
If you do open a dispute with your bank, tell us as well. We will supply the order, payment and delivery records to your bank and, where the claim is justified, refund you without waiting for the dispute to run its course.
Charges are shown on your statement under the name of our payment provider or as Zuvo Goods, depending on the method you used.
Business details
- Registered business name: Mondeaux
- Trading as: Zuvo Goods
- Registered address: Torenlaan 5B, 1402 AT Bussum, Netherlands
- Chamber of Commerce: 96593849
- VAT: NL867675688B01
- Email: info@zuvogoods.com
- Phone: +31 6 17 55 02 20
Customer service
Monday to Friday: 08:00 – 18:00 CET
Saturday and Sunday: 12:00 – 17:00 CET
Email is the fastest way to reach us and we answer every message within one business day.