FAQ
Ordering
How do I know my order went through?
You get a confirmation email within a few minutes. If it has not arrived, check your spam folder first.
Can I change my order after placing it?
Yes, while it is still being prepared. Email info@zuvogoods.com with your order number as soon as you can. Once a parcel has been dispatched, the address cannot be changed.
Can I cancel?
Free of charge at any time before dispatch. After that, return it within 30 days instead.
Shipping
How long does delivery take?
1–5 business days to prepare, then 7–9 business days in transit — usually 8 to 14 business days in total.
What does shipping cost?
Nothing. Shipping is free on every order to an Australian address.
Where do parcels ship from?
From our suppliers' warehouses outside Australia. That is why delivery takes longer than a domestic parcel.
My tracking has not moved.
The first scan can take a couple of days. If nothing has changed after ten business days, email us and we will chase the carrier.
My order arrived in two parcels.
That is normal for multi-item orders. Contact us if the second parcel is more than five business days behind the first.
Returns and refunds
How long do I have?
30 days from delivery for a change of mind. Faults are covered for longer under the Australian Consumer Law.
Who pays return postage?
You do for a change of mind. We do if the item is faulty, damaged, incorrect or not as described.
How long does a refund take?
5 business days from us receiving the return, plus however long your bank takes to show it.
Can I exchange instead?
We do not run direct exchanges. Return the item for a refund and place a new order — it is faster than an exchange would be.
Products
Do the clothes fit like Australian sizes?
No. Sizing runs smaller than standard Australian sizing. Every clothing page has a table of the actual garment measurements in centimetres and inches — measure something you already own and compare.
How do I pick a size for my dog?
Measure their chest girth just behind the front legs and compare it with the chart on the product page. Between sizes, take the larger. If you are unsure, email us the measurement at info@zuvogoods.com before you order.
Payment
Which methods can I use?
Everything shown at checkout. The list depends on your device and card issuer.
Is paying here safe?
The site runs over an encrypted connection and card details go straight to our payment provider. We never see or store your card number.
Business details
- Registered business name: Mondeaux
- Trading as: Zuvo Goods
- Registered address: Torenlaan 5B, 1402 AT Bussum, Netherlands
- Chamber of Commerce: 96593849
- VAT: NL867675688B01
- Email: info@zuvogoods.com
- Phone: +31 6 17 55 02 20
Customer service
Monday to Friday: 08:00 – 18:00 CET
Saturday and Sunday: 12:00 – 17:00 CET
Email is the fastest way to reach us and we answer every message within one business day.