Track my order
Every order ships with tracking. You will get two emails: one confirming the order, and a second with the tracking number once the parcel leaves the warehouse.
Where to find your tracking number
It is in the dispatch email. If you cannot find that email, check your spam folder, then email info@zuvogoods.com with your order number and we will send it again.
What the statuses mean
- Label created — the parcel is packed and waiting for the carrier to collect it.
- In transit — it is moving. There can be several days between scans on the international leg, which is normal.
- Arrived in Australia — it has cleared the border and is with the domestic carrier.
- Out for delivery — it should reach you that day.
If tracking has not updated
Give it ten business days. International parcels often go quiet between the departure scan and the arrival scan. If nothing has changed after that, email us with your order number and we will open an enquiry with the carrier.
If tracking says delivered but nothing arrived
Check with everyone at the address and with your immediate neighbours, and look wherever your carrier normally leaves parcels. If it still has not turned up, email us within seven days and we will replace it or refund you.
Business details
- Registered business name: Mondeaux
- Trading as: Zuvo Goods
- Registered address: Torenlaan 5B, 1402 AT Bussum, Netherlands
- Chamber of Commerce: 96593849
- VAT: NL867675688B01
- Email: info@zuvogoods.com
- Phone: +31 6 17 55 02 20
Customer service
Monday to Friday: 08:00 – 18:00 CET
Saturday and Sunday: 12:00 – 17:00 CET
Email is the fastest way to reach us and we answer every message within one business day.